FAQs

Hi there! We’re Popcorn Shed and we’re on a mission to create the tastiest gourmet popcorn for those sharing moments that matter. We’re a family owned business based in the UK. Read more about our story here.

We do not have a bricks and mortar shop at the moment. Our only shop is online.

The majority of our products are vegetarian. Please see our product listings for those suitable for a vegetarian diet.

All Popcorn Shed products are made in an environment that handles nuts, peanuts, dairy, gluten and soya. Whilst a full clean down takes place between production runs, we cannot guarantee that they are free from traces of these ingredients.

Our Mini Pop! range is fully vegan. Please check individual product listings for those suitable for a vegan diet.

All Popcorn Shed products are made in an environment that handles nuts, peanuts, dairy, gluten and soya. Whilst a full clean down takes place between production runs, we cannot guarantee that they are free from traces of these ingredients.

Product listings include an allergen tab. Please check this for further information on individual flavours.

All Popcorn Shed products are made in an environment that handles nuts, peanuts, dairy, gluten and soya. Whilst a full clean down takes place between production runs, we cannot guarantee that they are free from traces of these ingredients.

Most of our flavours are gluten free, with a few exceptions in our gourmet range. Please check individual product listings for allergen information.

All Popcorn Shed products are made in an environment that handles nuts, peanuts, dairy, gluten and soya. Whilst a full clean down takes place between production runs, we cannot guarantee that they are free from traces of these ingredients.

Our Mini Pop! range is dairy free. Please check individual product listings for those suitable for a dairy free diet.

All Popcorn Shed products are made in an environment that handles nuts, peanuts, dairy, gluten and soya. Whilst a full clean down takes place between production runs, we cannot guarantee that they are free from traces of these ingredients.

Wherever possible we use natural ingredients.

Our popcorn has a shelf life of up to 12 months. We aim to deliver all orders with a minimum of 4 months' shelf life remaining, although in most cases it will be considerably more.

Popcorn is susceptible to the moisture in the air. In order to keep your popcorn fresh, store in a cool dry place and once opened, reseal the bag to ensure freshness.

Please note that although we do our very best to prevent this, please be aware that our popcorn may contain the occasional unpopped kernel.

Allergens: all our popcorn is made in a factory where milk, soya, nuts, peanuts and gluten are present.

Evri advise that 95% of parcels on this service arrive between 2-3 days, with the remaining parcels delivered on the next working day.

Courier deliveries to Northern Ireland, Channel Isles, Isle of Man, Scilly Isles, Scottish Islands and Scottish Highlands can take between four and five days.

If your parcel has still not arrived, please email us at hello@popcornshed.com and we will raise an investigation with the delivery service to locate your order and resolve this as soon as possible.

We ship all UK orders using Evri 48 tracked delivery. Shipping takes place the same day for orders placed before 1pm; otherwise dispatch is the next working day. Evri 48 typically takes 2 working days from dispatch to delivery.

Parcels from Evri may arrive Monday to Saturday, any time between 8am and 4pm.

Yes we do. We offer international shipping on the majority of our products.

We currently do not ship to Europe

Yes we do. Shipping time is estimated between four and five days.

Yes! On work days we offer expedited shipping for orders to UK addresses. Order before 12pm and select the 'expedited shipping' option at checkout. Parcels with expedited shipping are sent using DPD Next Day Delivery and arrive in 1-2 days.

We will endeavour to accommodate any requests to change an order, however in the vast majority of cases orders are processed instantly after checkout, so we regret that most changes cannot be accommodated. Please ensure you enter the correct delivery and contact information at checkout.

Yes, we service wholesale accounts. Our minimum order for wholesale is £150 + VAT.

Please register your interest here and someone in our wholesale sales team will contact you.

We accept payment by PayPal or credit/debit card using our preferred secure payments provider, Stripe.

Credit/debit card payments are managed by a third party payment provider, Stripe. Your card information is not retained unless you expressly consent by opting in to Shop Pay at checkout.

You will receive an email confirmation once you have placed your order.

Your parcel will be receipt free. You will receive a receipt via email.

Yes, you will receive a packing slip inside the parcel detailing the items and quantities ordered. The price is not included; that appears on the order confirmation email instead.

To stay up to date with all Popcorn Shed news and to be the first to hear about new offers and exclusive discount codes, please subscribe to our mailing list or follow us on social media.

On the checkout page where you enter the shipping address there is a field called 'Gift card or discount code'. Enter your code there and select 'apply'.

No. We can only accept one discount code per order.

Discount codes are not valid on sale items or on Build Your Own Bundle products, as these are already discounted automatically.

For orders over £150, please contact us at b2c@popcornshed.com.

We’re sorry you are not satisfied. Please contact our customer service team at b2c@popcornshed.com with your order number, where it was purchased, the best before date and batch code, proof of purchase and any images if possible, and we will get back to you as soon as possible.

We’re so sorry your item has not arrived as it should have. Please contact our customer service team at b2c@popcornshed.com with your order number, details of the issue and any images if possible, and we will resolve this as soon as possible.

We love hearing from our customers! Send your ideas to fansof@popcornshed.com.